FAQs

Frequently Asked Questions (FAQs)

1. Shipping & Delivery
Do you ship worldwide?
Yes! We offer worldwide shipping to almost every country across the globe.

How much does shipping cost?
Shipping fees are calculated at checkout based on your destination and the weight of your order. Keep an eye out for special promotions offering free shipping thresholds!

How long will it take to get my order?
Processing Time: Orders take 1 to 3 business days to package and ship from our warehouse.

Delivery Time: Standard international shipping typically takes 7 to 15 business days, depending on your location and local customs processing.

Can I track my order?
Absolutely. As soon as your order ships, we will send you a confirmation email containing your tracking number and a link to track your package in real-time.

2. Payments & Currency
What currency do you use?
All prices listed on our website are in US Dollars (USD).

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure checkout options like PayPal.

Will I be charged customs or import duties?
Depending on your country’s regulations, international shipments may be subject to import duties, taxes, or customs fees. These fees are not included in our shipping costs and are the sole responsibility of the customer.

3. Orders & Modifications
Can I change or cancel my order?
We process orders quickly to get them to you as fast as possible. If you need to change or cancel an order, please email us at [email protected] within 12 hours of placing your order. Once an order has been processed or shipped, we cannot make changes.

I entered the wrong shipping address. What should I do?
Please contact us immediately at [email protected] with your order number and the correct address. If the package has already shipped, we unfortunately cannot reroute it, and you may need to contact the carrier directly.

4. Returns, Refunds & Exchanges
What is your return policy?
We want you to love your Ogee products! We offer a 30-day return policy for unused, unopened items in their original packaging.

How do I start a return?
To initiate a return, please email [email protected] with your order number and the reason for the return. Our customer support team will guide you through the next steps. Please note that customers are responsible for return shipping costs unless the item arrived damaged.

What if my item arrives damaged or defective?
We are so sorry if this happened! Please inspect your order upon receipt. If an item is damaged or defective, email us within 48 hours of delivery at [email protected] with your order number and clear photos of the damage. We will send out a replacement right away.

5. Still Need Help?
Contact Customer Support
If your question isn’t answered above, our dedicated team is here to help!
Email: [email protected]